Privacy Policy

1. Introduction

This Privacy Policy explains how Emotii.md collects, uses, stores and protects the personal data of visitors and customers of the emotii.md website.

2. Data controller

Name: Cadou de Lux S.R.L.
IDNO: 1019600056257
Address: Bl. Traian 22
Email: Emotii.md@gmail.com
Phone: +373 (68) 66 11 66

3. What data we collect

• Data provided through the contact form: name, email, phone, message.
• Data provided when placing an order: name, email, phone, recipient details, delivery address, delivery date and time, greeting message, comment.
• Data provided when creating an account: name, email, phone, address, legal entity details (if applicable).
• Technical browsing data and cookies (according to your settings).

4. Purposes of processing and legal basis

Purpose	Legal basis
Replying to contact form messages	Consent of the data subject
Processing and delivering orders	Performance of the contract / consent of the data subject
Creating and managing the customer account	Consent of the data subject
Statistical analysis and website optimisation	Consent of the data subject (statistics cookies)
Marketing and personalisation	Consent of the data subject (marketing cookies)

5. Who we share data with

• Google (Google Tag Manager / Analytics), if you accepted the relevant cookies.
• Payment processors (maib, Paynet), when an order is paid online.
• The delivery service and other technical providers involved in running the website, strictly as far as necessary.

6. Retention period

• Contact form messages: [TO BE COMPLETED: X months].
• Orders: the legal retention period for accounting records — [TO BE COMPLETED: confirm with the accountant].
• Account data: until the account is deleted at your request.
• Consent records: kept for as long as needed to demonstrate compliance.

7. Data subject rights

You have the right of access, rectification, erasure, objection and data portability, within the limits of the law. Erasure does not apply to documents that must be retained by law.

8. How to exercise your rights

To exercise your rights, send a request to the email address: [TO BE COMPLETED: email].

9. Cookies

The website uses essential cookies and, with your consent, statistics and marketing cookies. You can change your preferences at any time in Cookie settings.

10. Data security

We apply reasonable technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure.

11. Contact and supervisory authority

For questions about data processing: [TO BE COMPLETED: email].
Supervisory authority: National Centre for Personal Data Protection (CNPDCP), www.datepersonale.md.

Policy version: 1.0